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Frequently Asked Questions

Find answers to common questions about ONCASH

1. How to sell my mobile phone in ONCASH? +
We've made selling your phone super easy on our app and website. Signing up is quick and can be done on both. → Register/login instantly using your mobile number and OTP → Answer a few quick questions about your phone's model and condition → Get an instant quote → Accept the offer and schedule free doorstep pickup at your convenience → Enter your address and choose your payment method to complete the sale That's it – sell your phone in minutes!
2. How is the price of my device calculated? +
Your phone's value is calculated in real-time using its current condition and up-to-date market prices—so you always get the best possible offer.
3. Do you charge for pickup? +
No, never. Doorstep pickup is completely free across all serviceable areas.
4. Can the price change after I schedule pickup? +
Almost never. You get the full quoted price unless the phone has serious damage that wasn't mentioned (e.g., cracked screen, doesn't turn on, water damage). Just answer the condition questions honestly, and the price you see is the price you get — guaranteed!
5. What if my pickup is delayed or running late? +
Delays are extremely rare, but if they happen (due to traffic, rain, etc.), we'll immediately inform you via SMS/WhatsApp and share live tracking. Rest assured — your pickup will still happen on the same day, and we'll keep you updated every step of the way.
6. My phone is broken/damaged but still under warranty – can I sell it? +
Yes, absolutely! We buy damaged phones every day. Just so you know: any physical or liquid damage voids the original manufacturer warranty (this is a brand policy, not ours). But don't worry — you'll still get the best possible price from us based on the actual condition.
7. Do I need the original invoice to sell my phone? +
No, not at all! We don't require the original bill — you can sell your phone without any paperwork. Just keep the invoice if you ever plan to claim warranty from the brand in the future.
8. I've lost my original invoice/bill – can I still sell my phone? +
Yes, 100%! We don't require the invoice at all — you can sell your phone even if the bill is completely lost. Just keep in mind: most brands reject warranty claims without the original invoice. But that won't affect your sale with us — we'll pay you the full amount right away.
9. What if the phone's condition doesn't match what I selected during pickup? +
Our agent will do a 2-minute check when they arrive. → If it matches → you get the full original amount instantly. → If there is extra damage not mentioned → we'll show you a new fair quote on the spot. You can accept and get paid immediately, or decline and take your phone back — no charges, no questions asked.
10. What happens to my old phone after pickup? +
We take care of everything responsibly: 1. Your data is completely wiped (you can see the factory reset yourself). 2. Phones in good condition are refurbished and resold so they stay in use longer. 3. Broken or old phones go to authorized recycling partners. Your privacy is protected and nothing ends up in a landfill.
11. How soon can you pick up my phone? +
Very fast! In most cities, our agent will reach your doorstep within 24–48 hours (except Sundays and public holidays). Looking for same-day pickup? Just select the 'Express Pickup' option while booking — available in many locations!
12. When do I get paid? +
Instantly – right at your doorstep! The moment our agent verifies and picks up your phone, we transfer the full amount directly to your bank account or UPI within seconds. No waiting, no follow-ups – money in your account before our agent even leaves!
13. Am I responsible for the phone after the agent picks it up and pays me? +
Not at all! The second our agent verifies the phone, pays you instantly, and takes it → full responsibility and ownership passes to us. You have zero liability from that moment onwards, even if anything happens in transit or later.
14. Can I reschedule my pickup if something comes up? +
Yes, no problem at all! You can change the date or time for free as many times as needed. Just open the app/website → go to your order → choose a new slot, or simply reply to our SMS/WhatsApp. Just try to inform us a few hours in advance so we can adjust smoothly.
15. Is it possible to pay by a different method when I collect my order? +
Right now, we only support Account Transfer/UPI payments.
16. Which mobiles and gadgets do you accept? +
Almost everything! We accept smartphones, tablets, laptops, wireless earbuds, smartwatches, and lots more. You can view the full supported list, please visit our website or open the app.
17. Do you buy anything besides mobile phones? +
Absolutely! We also buy tablets, earphones, smartwatches and many other gadgets. If you have a specific device in mind, just let us know!
18. What if the phone isn't working at the time of pickup? +
No worries! The pickup executive will re-check the phone. If the actual condition is different from what you entered, we'll generate a new, fair quote right there. If you accept it, payment is made instantly.
19. Is it compulsory to give the charger along with the phone? +
Not at all! It's optional. But if you include the original charger, you'll usually get a slightly higher price.
20. Do you buy completely dead or non-working phones too? +
Yes, we do! Even if your phone doesn't turn on at all, we'll buy it for its salvage/recycling value.
21. Should I format my phone before the executive arrives? +
Not required. To keep the process smooth and secure, we transfer the money only after the phone is factory reset. We suggest you reset it yourself in front of the executive after you receive the payment.
22. Is there any risk of tampering when the executive checks my phone? +
No, your device is 100% safe with us. Our trained executives perform all checks transparently in your presence. The only thing they might do is gently remove the screen protector/tempered glass to inspect the original display underneath.
23. Can I sell a phone I bought on EMI? +
Yes, you can — but only if all EMI installments are fully paid and the loan is closed. During pickup, you'll need to show the No Objection Certificate (NOC) or loan closure letter from your finance provider.
27. I sent my memory card or SIM card with my phone. Can I have it returned? +
Yes, As long as you inform us before we process your device(s). Simply contact our Customer Support Team.
25. APPLE - Turn Off iCloud from Apple devices +
A: www.iCloud.com website. • Log into icloud.com/find with Apple ID and password • Select device from All Devices drop down and select your device (top, centre of screen) • Device pop up box will appear. • Click Remove from Account • confirm by clicking Remove B: From another Apple device with same Apple ID (iOS 10.3 or later) • Tap Settings > [your name], then scroll down. • Tap any device name to view that device's information • Scroll down and Tap [ Remove from Account ]
26. ANDROID - Turn off Google account from ANDROID devices +
Here is the way to turn it off Reactivation Lock from Google website. • Log into https://myaccount.google.com with your Google email address and password. • Under Sign In & Security > On left of screen - click on Device Activity And Notifications. • On the right of the screen click Recent security events and click on REVIEW DEVICES • You will now see all devices linked to your Google account. • Click on every single device which you want to remove (inc. the one mentioned above) and select REMOVE under account access.
24. Need help with your placed order or scheduling pickup? +
We're here for you! Call: +91-9944390333 (10 AM – 7 PM, working days) Email: customercare@oncash.in

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